Login

Search

    Delivery & Returns

    Before our delivery company gets in touch one of our staff members will contact you to let you know that your item/s is ready.

    Once your order is placed our dedicated delivery company team will contact to arrange a day with a two hour time slot that is suitable for you.

    We pride ourselves on our customer service and our Delivery & Customer Service Team takes time and great care to ensure we manage this efficiently for you.

    We appreciate you making every effort to be present on the agreed delivery date and time, to prevent time consuming and costly redelivery.

    Please contact our Customer Services Team on 01223 470370 or make a ‘Note’ on our website at the ‘Cart’ stage of your purchase or email us on info@evewaldron.com at the time of purchase, if you have any specific instructions or needs.

    Please note that our standard delivery is to the front door and does not include installation, this is available at an additional cost.

    Yes, you (or an agent) will need to be present to inspect, accept and sign for the goods.

    Our delivery team will contact you before the delivery to propose a delivery date and time frame and give you the option to reschedule this if it's not convenient.

    If you're not at the delivery address at the agreed time, your item will be returned to our warehouse.

    We might be able to arrange redelivery, but this will incur an extra delivery cost even if the original delivery was free of charge.

    In all cases we would advise you try to be available on the original delivery date.

    Please contact us at least two days prior to the agreed date should you need help arranging redelivery.

    For large items you may need more than one person present to accept delivery.

    Where this is not possible, you may want to explore our Installation Service.

    Please call our Customer Services Team on 01223 470370 or email info@evewaldron.com to enquire.

    The lead times are stated on the product page for each item.

    An email confirming your order will state your method of delivery and the estimated lead time for the products ordered along with confirmation and tracking details.

    Our delivery team will contact you directly to arrange a suitable day and time.

    Dates quoted for delivery are approximate only and while we make every effort to adhere to these, sometimes situations occur outside our control.

    Please see our Delivery Terms for more information.

    If your order is for multiple products, our team will send these out in one delivery as soon as possible after collating and quality checking.

    Please call our Customer Services Team on 01223 470370 or email info@evewaldron.com if you would like to arrange a split delivery for an additional cost.

    If your delivery is late, or your items are incorrect or have been accidentally damaged in transit, or for any other queries, please call our Customer Services Team on 01223 470370 or email info@evewaldron.com  as soon as possible.

    We apologise in advance if this does happen as we are human 😊.

    Please bear with us and we will rectify this as soon as possible.

    All our deliveries are covered by goods in transit insurance.

    Your goods must be delivered to a business address, or place of residence only.

    We cannot deliver to a hotel or PO Box.

    Please note that your contact details (only details necessary for completion of delivery) will be provided to our delivery company and in some cases displayed on your delivery items, so that they can contact you if needed.

    For full details of how we value and protect your personal information please see our Privacy Policy.

    Website delivery charges are for our Standard Delivery.

    Standard Delivery offers delivery of the goods to the door of the delivery address.

    If the destination is an apartment, flat or complex, the goods will be delivered inside the entrance to the building where possible.

    Standard Delivery does not include assembly or unpacking.

    Wooden pallets can be taken away at your request, but you need to be present to strip down the pallet at the point of delivery.

    Our UK delivery partners for Standard Delivery are Tramo UK, you can rest assured that your delivery is being professionally managed and is traceable at every stage.

    If your order contains large or fragile items these will be delivered by a qualified delivery team.

    This delivery method is determined by us as we deem most appropriate for your order.

    For large items you may need more than one person present to accept delivery and carry it to its final position.

    Where this is not possible, you may want to explore our Installation Service, please call our Customer Services Team on 01223 470370 or email info@evewaldron.com to enquire.

    There are postcodes in Scotland, Wales & UK Islands, where we cannot guarantee delivery within our usual timescale (generally add an extra three days).

    Our Delivery Team will call you to arrange a delivery time for these areas after you have placed your order.

    We include both the package size & product size inside the product page on our website which will assist you in assessing access for delivery.

    Some large items may be flat packed meaning the package may be smaller than the finished product.

    You should ensure access into the delivery property, as delivery is on the basis that you have checked the dimensions of each of the goods ordered and confirm that the goods to be delivered will fit through all doorways, stairwells, lifts and fit within the area of intended use.

    Things to consider include:
      • Red routes (no stopping allowed) and parking restrictions
      • Delivery access and size restrictions for vehicles
      • Suitable access to the property for placement of the items
      • Restricted access to the property
      • Time restrictions
      • Licences or authorisations

    If you have any concerns regarding delivery access or whether your items will fit please call our Customer Services Team on 01223 470370 or email info@evewaldron.com  as soon as possible.

    For more information relating to Access for Delivery please see our Terms & Conditions.

    These are available for an additional fee.

    They include a delivery appointment, room of choice delivery, assembly, installation and removal of all packing materials.

    If ordered, we will contact you to arrange a suitable date and time.

    Please contact our customer services team on 01223 470370, or make a ‘Note’ on our website at the ‘Cart’ stage of your purchase or email us on info@evewaldron.com at the time of purchase if you are interested in a quote for this installation service.

    Please ensure you check and measure access to the property and make us aware of any possible difficulties in delivering your order prior to dispatch.

    For example, lift sizes, internal doors and tight spaces.

    Things to consider include:
        • Red routes (no stopping allowed) and parking restrictions
        • Delivery access and size restrictions for vehicles
        • Suitable access to the property for placement of the items
        • Restricted access to the property
        • Time restrictions
      • Licences or authorisations

    Where installation is to be undertaken by us, it shall be your responsibility to make sure that we have unrestricted access to the installation area for free movement of personnel, goods and equipment between installation area and any vehicles or storage areas required for the duration on site.

    Please ensure that the area of installation is clear and ready for us to install and there is space to assemble items on the date & time agreed.

    Our delivery charges are calculated by volume & weight. We review our delivery (and installation) charges regularly to ensure that they are as competitive as possible.

    Unless otherwise agreed in writing by us delivery of the goods shall take place at the address supplied at purchase, during normal business hours and you shall take delivery of the goods as agreed between the parties. 

    You will be deemed to have accepted the goods unless you notify us in writing of any defect or other failure of the goods within a reasonable period of time or as detailed in our Terms & Conditions of Sale.

    You shall undertake to examine any and all goods on delivery.

    Notification of short deliveries, loss or non-delivery must be made in writing to us within 7 days.

    For more information relating to Delivery & Acceptance of goods please see section 9 of our Terms & Conditions

    Goods, once delivered, may not be returned unless their return is agreed in advance in writing by us or meets the requirements detailed in our Terms & Conditions of Sale, and is subject to the following conditions:
        (a) Goods are returned in a new and unused condition;
        (b) Any packaging remains unbroken and in saleable condition;
        (d) Returned goods shall be accompanied by a written record of Order Number, date and a note of reasons for their return.

    We take great pride in carefully choosing items for evewaldron.com; as returns are costly & time consuming.

    Being a sustainable business that is gentle on the environment is one of our key considerations; we would hope that our customers mirror this care when selecting and purchasing items so as to limit returns and their impact on the Environment through unnecessary air/freight miles 😊